SHIPPING SERVICE / 寄送服務

我們有提供國內 / 國際寄送服務。一般訂單，將於二至四個工作日完成寄貨。我們對貨運延誤或海關延誤不承擔任何責任，以及交貨時所產生的任何稅金、海關相關費用與關稅等，均由客戶方負責。

若您為海外客戶，請留意當地可能會依據進口政策收取關稅、稅金或手續費，該費用由收件人承擔。建議您於下單前先確認當地的進口規定，以避免收貨延誤或額外費用產生。若您對此有任何疑問，歡迎隨時聯絡我們，我們會很樂意為您提供協助。

We offer domestic and international shipping. Standard orders are typically dispatched within 2–4 business days. Please note that we are not liable for shipping delays or customs delays; any taxes, duties, and customs-related fees incurred upon delivery are the sole responsibility of the customer.

If you are an international customer, please note that local customs duties, taxes, or handling fees may apply depending on your country’s import policies. These charges are to be borne by the recipient. We recommend checking your local customs regulations before placing an order to avoid delivery delays or unexpected costs. If you have any questions, please feel free to contact us—we are always happy to assist you.

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EXCHANGE SERVICE / 換貨服務

每筆訂單，我們僅提供一次商品換貨服務。如您需要換貨，請於收到商品後 24 小時內提出申請，並於完成申請後一天內將商品寄給我們，並請在寄出後主動提供貨件追蹤單號給我們。

For each order, we offer a one-time exchange service. If you need to exchange a product, please submit your request within one day of receiving the item and return the product within one day after your request is submitted. We kindly ask you to inform us proactively and provide the tracking number once the return shipment has been initiated.

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RETURN SERVICE / 退貨服務

所有服飾類商品，在商品送達後的七天內，均可辦理退貨服務。退貨商品必須保持原樣，並且維持原始包裝無使用狀態。退換貨商品運費需由客戶負擔。

Our clothing items can be returned for a refund within 7 days of receiving the parcel. To be eligible for a refund, items must be returned in their original condition, neatly packed, and with the original tags still attached. Please note that all return shipping fees are the responsibility of the customer.

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Anomi_e 代理 / 經銷品牌之商品，皆為職人少量製作，除非有瑕疵，實體店鋪購買之品項將不提供退、換貨服務。

All items from partial brands and those on sale are considered final unless they are defective.

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有任何問題，歡迎透過官方 Instagram (@ae_anomi_e) 或是 email 至 @anomi-e.com 或來電 +886-2-2794-9960 洽詢。

For any inquiries, welcome to contact us via our official Instagram (@ae_anomi_e), email at store@anomi-e.com, or by phone at +886-2-2794-9960.